I. INTRODUCTION
Welcome to our online store, www.stefanikidias.gr. These General Terms and Conditions govern your browsing and use of this Website. Any action you take on our website, such as navigating, subscribing to the newsletter, making a purchase, or any form of communication, constitutes your unconditional acceptance of these Terms of Use. If you disagree with any part or all of these Terms of Use, you may send an email to info@stefanikidias.gr before using the Website or making a transaction. Otherwise, your use constitutes unconditional acceptance of all terms.
The Company reserves the right to modify, update, or upgrade, unilaterally and without prior notice:
a) part or all of these Terms of Use,
b) part or all of the Website content, and
c) part or all of the Website’s appearance, structure, or configuration, including technical specifications.
The Company may also suspend or terminate the Website’s operation at any time without prior notice. Users acknowledge and accept all of the above.
Use of the Website and any transaction made is at your own risk and must comply with the law, good practice, and these Terms of Use. Users must not engage in actions that may damage, disrupt, or compromise the Website or its services.
II. WEBSITE / ONLINE STORE SERVICES
A. INFORMATION PROVISION
The Company has the right to freely select, modify, update, or withdraw the products displayed on the Website at any time without prior notice. The same applies to pricing policies, promotions, and discounts, which may be freely offered, modified, or withdrawn without notice.
All information provided is complete, accurate, valid, and up-to-date, whether regarding the Company or the products/services offered. Such guarantees are subject to technical or typographical errors beyond the Company’s control, service interruptions, or force majeure.
B. PERSONAL INFORMATION ENTRY
You can browse the Website, freely select products from the online store, and add them to your shopping cart.
To complete an order, you must provide certain personal information. You may proceed as a registered Member or without registration by providing the necessary details.
B1. MEMBER REGISTRATION – ACCOUNT MANAGEMENT
Registration is quick and simple. By submitting your personal details and accepting these Terms, you become a Member and receive an account. Registration is free, personal, non-transferable, and irrevocable. You are responsible for the accuracy of the information provided. All personal data is handled according to our strict Privacy Policy and processed securely with your explicit consent.
You may withdraw consent, access, correct, or delete your data by emailing info@stefanikidias.gr. Your data is retained only while you are a registered Member. Personal information is never shared with third parties.
B2. PURCHASE WITHOUT REGISTRATION
If you proceed without registration, you will be asked to enter your personal details to complete the order. You are responsible for the accuracy and legality of the information. Data is retained only as long as necessary for the order process and related communications.
B3. NEWSLETTER REGISTRATION
Newsletter registration is voluntary and not required to make purchases or browse the Website. By providing your email, you consent to receive promotional material. You can unsubscribe anytime through the link in newsletters. We use a third-party provider (MailChimp) to manage delivery and tracking.
C. PURCHASE PROCESS
1. ORDER
1.1 Completion – Confirmation:
Select products and add them to your cart. Prices include VAT and are final; shipping costs are not included. Click “COMPLETE ORDER” to finalize your purchase. You will receive an email confirming receipt of your order and its details. When the order is shipped, you will receive another email or SMS with tracking information to monitor delivery.
1.2 Cancellation / Modification:
Orders can be canceled:
Before submission by removing items from your cart.
After submission but before dispatch by emailing info@stefanikidias.gr.
After dispatch: refusal to accept delivery or exercising your right of withdrawal, or for replacement due to defective or incorrect products.
2. PAYMENT METHODS
Paypal
VivaWallet
Credit/Debit Card
Bank Transfer
3. PRODUCT DELIVERY
Products are delivered via courier services.
4. RIGHT OF WITHDRAWAL
Due to the nature of the products, returns are not accepted.
III. RESPONSIBILITIES – OBLIGATIONS
1. WEBSITE USE & CONTENT
1.1 Proper Use: Both the Company and users agree to use the Website in good faith, following commercial ethics. The Company may suspend or discontinue the Website at any time without notice.
1.2 User Responsibility: Users are solely responsible for legal and proper use of the Website, avoiding illegal or abusive practices. Membership is only available to individuals or entities with full legal capacity; minors under 18 cannot register.
1.3 Prohibited Uses: Users must not use the Website for illegal, harmful, offensive, discriminatory, or infringing activities, including copyright violations, hacking, or spreading malware. Users must also not access competitor data or facilitate unauthorized access by third parties.
1.4 Limitation of Liability: The Company acts in good faith but cannot guarantee uninterrupted service, accuracy of transmitted data, or compatibility with user devices. The Company is not responsible for technical problems, third-party actions, or indirect damages, except in cases of gross negligence or willful misconduct.
IV. INTELLECTUAL PROPERTY RIGHTS
All content (images, graphics, photos, designs, text, services, products) is the intellectual property of the Company and protected under Greek, EU, and international law. Copying, distributing, or modifying any content without written consent is prohibited. Trademarks and logos are the property of the Company or third parties and may not be used without permission.
V. SECURITY – PRIVACY
Security: Customer data remains encrypted and inaccessible to unauthorized parties. Login credentials must be kept confidential.
Transaction Privacy: All information is confidential and used solely for order processing and related services. Only authorized staff can access transaction details.
VI. FINAL PROVISIONS
A. FINAL TERMS
These Terms are the only applicable conditions for using the Website and supersede any prior agreements.
B. WAIVER
Failure to enforce any term does not constitute a waiver of rights.
C. INVALIDITY
If any term is invalidated, the remainder remains in effect.
D. APPLICABLE LAW – JURISDICTION
Greek law applies, and disputes are subject to the exclusive jurisdiction of Athens courts.
E. TERMS MODIFICATION
The Company may modify these Terms at any time, with changes taking effect upon posting on the Website.
F. INTERPRETATION
Any references to refunds or credits are always considered interest-free.
G. HEADINGS
Headings are for convenience only and do not affect interpretation.
H. COMPLAINTS – CUSTOMER SUPPORT
Contact: info@stefanikidias.gr with your name and order code.
I. CODE OF CONDUCT
The Company complies with the Greek eCommerce Association (GRECA) Code of Conduct.
J. ACCEPTANCE OF TERMS
By using the Website, users acknowledge reading, understanding, and accepting these Terms in full.
CONTACT
Address: Leof. Freattidos, Piraeus 185 36, Greece
Email: info@stefaniakidias.gr / info@stefanikidias.gr
Phone: +30 210 4526083
VAT: 044092876
GEMI: 057119209000
